After 5 phone calls & 2 emails to my former service writer, over several weeks, to set up an appointment for service were not answered, I was ready to give up even though it was warranty work. Then Ron Williams stepped in. He set up everything and assigned Chris as my service writer. Chris called me everyday to keep me informed and I'm certain Ron was overseeing the process. Ron has solved problems in the past when I first bought the 2019 Suburban.
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