Confirmed Service Customer
This is the second time I’ve had my car in for repair for a transmission issue within a year. While it was covered by the repair warranty - it took 2.5 weeks to get my car back. On top of that, it came back with more problems than when I dropped it off. They scanned the codes at dropoff, and there was no issue with the CAN Bus, FPDM, Fuel Pump, or Fuel Pressure sensor - but there are now! What’s more, in checking for an electrical issue (I suspect the tech that worked on the transmission failed to reconnect a ground wire or harness somewhere, I took note of the ECU connection points - all three were not fully latched, and two had the red safety tabs broken. So now, I have a car with multiple codes, all electrical, and a fuel gauge that doesn’t work (read: It sweeps at the beginning, so not a gauge issue) - and other strange electrical symptoms (Bluetooth interference, remote start doesn’t work). Sure, the transmission / torque converter is fixed, but a whole mess of other issues.
Robert P.
LOXAHATCHEE,
FL
Business Response
Robert, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (561) 291-6054 -- we hope to hear from you soon.
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